NEMT fleet management software — the layer behind every trip
Duet's NEMT fleet management software runs the layer behind your trips: driver profiles with each driver's details and documents in one place, shift scheduling, clock-in and clock-out with break tracking, and integrated payroll — plus each vehicle's details, maintenance records, and pre-shift inspections drivers complete before they roll. It's part of Duet's NEMT software, not a separate product.
Trips get software. The rest gets a drawer.
The trips get all the attention — the board, the phone, the map. But behind every trip is an operation: drivers with paperwork, shifts that have to be covered, hours that have to be paid, and vans that have to keep passing inspection. In most NEMT companies, that layer lives everywhere except software.
The driver file is a folder in a drawer. The week's hours are a photo of the whiteboard, taken on Friday and squinted at on payday. The van's maintenance history is a stack of receipts in the glovebox — if it's anywhere at all.
None of it fails loudly until it all fails at once: payroll eats an evening of reconstruction, a question about a van sends someone out to the parking lot, and the one document you need is in the drawer at the office while you're forty minutes away.
Duet puts the management layer in the same system that runs the trips — drivers on one side, vehicles on the other, one login.
What does NEMT driver management include?
NEMT driver management in Duet covers the working side of driving: a profile for each driver with their details in one place, a shift schedule that shows who's driving when, clock-in and clock-out with break tracking in the driver app, and integrated payroll built from those tracked hours. Four pieces, one system:
Driver profiles & documents
Each driver's details and documents — like their driver's license — live on one profile you pull up in seconds, not in a folder you have to go find.
Shift scheduling
Set who's driving when. The week's coverage is a schedule the whole team can see, not a text thread and a guess.
Clock-in, clock-out & breaks
Drivers clock in, clock out, and track breaks right in the driver app, so hours get recorded where the work happens.
Integrated payroll
Payroll hours flow from real clock-ins — not from a spreadsheet somebody reconstructs at the end of the week.
Want the background on building a driver team worth managing? Read our guide to NEMT driver management.
What does Duet keep on file for each vehicle?
Duet keeps a record for every vehicle in your fleet: the vehicle's details, its maintenance records, and its inspection history, together in one place. When a question comes up about a van — what it is, what's been done to it, what it's passed — the answer is a lookup, not a hunt through the glovebox.
Vehicle details
Every vehicle in the fleet gets its own record, with the vehicle's details on file where anyone who needs them can look.
Maintenance records
What's been done to the van, and when — kept on the vehicle's record instead of as a stack of receipts in the glovebox.
Pre-shift inspections
Drivers run a pre-shift check you define, and every outcome lands on the vehicle's record — "when was this van last inspected?" is a lookup, not a dig.
Pre-shift inspections, without the clipboard
Duet builds vehicle inspections into the start of every shift. You decide what gets checked; drivers check it before they roll; and the record writes itself — time, location, driver, and outcome, kept for admins on the vehicle's history.
You define the checklist
Admins set the list of things on the vehicle drivers should check before starting a shift — the items that matter for your vans and your trips.
Drivers check, then tag
Before the shift starts, the driver goes down the list and tags each item "pass," "flag," or "fail."
Duet records the proof
Every inspection is recorded for admins with the time, the location, the driver's name, and the outcome — a paper trail with no paper.
A flagged wheelchair lift or a failed lap belt surfaces before the van is on the road with a rider aboard — and when a facility or payer asks how you keep vehicles safe, your answer is a record, not a promise.
Still deciding what belongs in the fleet? Read our guide to choosing NEMT vehicles.
Grow the fleet without growing the software bill
Duet has no per-vehicle license fee. Pricing is usage-based — it follows the trips you run, not the vehicles you own — so a van that's parked costs you nothing. Under 100 trips a month, the software is free entirely.
That matters because a lot of software in this industry is priced per vehicle, and that math punishes exactly the moment you're trying to grow. Add a van before the volume arrives and the bill goes up first. The backup van, the spare, the wheelchair van that only rolls on contract days — each one becomes a line item whether it moved or not.
With Duet, the order flips: buy the van when the opportunity shows up, and let the software bill follow the trips it actually runs. Your fleet can get ahead of your volume without the software charging you for the ambition.
$0
what a parked vehicle adds to your Duet bill — there's no per-vehicle license fee
One system, from clock-in to paycheck
Fleet and driver management isn't a separate product in Duet — it's the same platform that runs your trips. The shifts you schedule and the clock-ins they produce sit next to the dispatch board, so the people driving today and the trips they're running live in one place. For drivers, the front end is the driver app: the day's trips, navigation, clock-in and clock-out, and break tracking on the phone already in their pocket.
And because everything shares one trip record, nothing gets re-entered between systems. Hours are exportable like everything else in Duet — see reports & analytics — because your data is yours, any time.
One more thing the fleet pages of most vendors can't say: the software bill doesn't punish you for adding a van — and when you want the new van's schedule filled, the same team offers growth services to bring in the trips.
What does NEMT fleet management software cost?
With Duet, nothing extra. Driver and fleet management is part of the software, not a paid module. The software is free for providers running fewer than 100 trips a month and usage-based after that — most providers pay less than $50 per active vehicle per month, with no per-vehicle license fee and no setup fee.
It's month-to-month, and Duet never takes a cut of your trip revenue. The bill scales with the trips you run — not with the drivers you hire or the vans you park.
Full software and services pricing lives on the pricing page.
Fleet and driver questions, answered
Does Duet track driver hours?
Yes. Drivers clock in, clock out, and track breaks in the Duet driver app (iOS and Android), so hours are recorded as they happen — on the phone that's already in the driver's pocket. The full story on the app is on the driver app page.
Does Duet do driver payroll?
Yes — payroll is integrated. The hours your drivers actually clocked, breaks accounted for, flow straight into payroll. Nothing gets re-entered, because the hours were captured in the same system that scheduled the shift.
Can I keep vehicle maintenance records in Duet?
Yes. Every vehicle has its own record, and its maintenance records live there — what was done and when, filed next to the vehicle's details instead of in a glovebox or a shop's filing cabinet.
How do vehicle inspections work in Duet?
Admins define a list of things on each vehicle for drivers to check before starting a shift. The driver tags each item "pass," "flag," or "fail," and Duet records the time, location, driver name, and outcome for admins — so every van's inspection history is on its record, without a clipboard involved.
Does adding a vehicle cost more?
No. Duet has no per-vehicle license fee. Pricing is usage-based on the trips you run, so a parked vehicle adds nothing to the bill — and under 100 trips a month, the software is free entirely. Details are on the pricing page.
Can I store driver documents in Duet?
Yes. Each driver gets a profile that keeps their details and documents — like their driver's license — in one place, alongside their shifts and tracked hours. When you need something on a driver, it's a lookup in Duet, not a hunt through a filing drawer.
Does Duet handle driver shift scheduling?
Yes. You schedule who's driving when, and the shifts live in the same system as the dispatch board — so the trips you're planning and the drivers you've scheduled are never in two different tools.
Is fleet management a separate module or an add-on?
No. Driver and fleet management is part of Duet's standard NEMT software, alongside booking, dispatching, the driver app, tracking, billing, and reports. There's nothing to unlock and no extra subscription — and live team training and data migration from your old software are included free.
The rest of the platform
Every feature here is one system: one login, one dispatch board, one monthly bill.
See everything the software does side by side — or how the growth team fills the schedule the software runs.
Put the whole operation in one place
Book a 30-minute demo and we'll walk through it with your fleet in mind: your drivers, your shifts, your payroll, your vans — and the dispatch board it all connects to.
Free for providers under 100 trips a month. No contracts. Questions? Call (650) 780-3465 and you'll get a founder, not a call center.