The NEMT facility portal that makes you the easiest provider to book
Duet's facility portal gives hospitals, rehabs, and nursing homes a simple way to book and track trips with you directly. A discharge planner books the ride in the portal — no phone tag, no fax — and the trip lands on your Duet dispatch board. It's included with Duet's NEMT software at no extra cost.
Facilities book with whoever is easiest
Hospitals, rehabs, skilled nursing facilities, senior living communities, and adult day centers are the steadiest trip source in NEMT — discharges, appointments, recurring runs, week after week. And the staff who arrange those rides are busy people with a short list of providers. The one that's easiest to book gets the call. Here's what "booking a ride" looks like at most facilities today:
The voicemail loop
The discharge planner calls, you're driving, they leave a message. You call back, they're in a care meeting. A patient waits in the lobby while two professionals trade voicemails about one ride.
The fax machine
A trip request form, faxed, in 2026. Somebody has to notice it came in, read the handwriting, and type it into a schedule — and the facility finds out it arrived when the van does. Or doesn't.
The sticky note
The request that got written down mid-call and stuck to a monitor. It works until the day it doesn't, and the day it doesn't is the day the facility quietly tries a different provider.
None of this is anyone's fault. It's just friction — and friction is what facility staff route around. The provider who removes it wins the standing volume.
What is an NEMT facility portal?
An NEMT facility portal is a website a transportation provider gives its facility partners — hospitals, rehabs, and nursing homes — where staff book and track trips with that provider directly. Instead of calling, faxing, or leaving a voicemail, a discharge planner or case manager enters the trip in the portal, and the request lands on the provider's dispatch board.
You'll also hear it called a facility transportation portal or a partner booking portal — same idea. With Duet, it isn't a separate product or a paid add-on: the portal is part of the software, so any provider on Duet can hand a facility a direct way to book with them. For the facility, you become the provider with a booking page instead of a phone number. That's a real edge, because most of your competitors are still a phone number.
What does the facility see?
Duet's facility portal gives the facility three things: a quick way to book a trip with you, a view of the upcoming trips they've scheduled, and live tracking of the ride on the day it runs. No software to install, no training program — it's deliberately simple enough to use on the busiest day of the week.
Book a trip in moments
A discharge planner or case manager enters the trip with you directly — the details that used to take three phone calls to relay, entered once, on their schedule, not yours.
See their upcoming trips
The trips they've booked with you, in one place. Nobody has to call to double-check that Thursday's pickup is still on.
Track the ride the day of
On the day of the trip, the facility tracks the ride instead of calling your dispatcher for an update. The van being twenty minutes out is something they can see.
Day-of visibility doesn't stop at the facility, either. Riders and families can get browser-based live tracking links for their trips — no app to download — so "where's my ride?" gets answered before it gets asked. That visibility closes deals: providers on Duet have beaten out competitors for facility contracts because the facility always knows when the vehicle will arrive and where the trip stands.
What do you get on your side?
Portal trips land straight on your Duet dispatch board, next to every other trip. The portal isn't a second system for your team to watch — it's another front door into the software you already run, alongside phone calls, the voice AI's bookings, your website form, and broker trips. One board, nothing re-entered. (The full picture of every booking channel is on the trip booking page.)
The second thing you get back is quiet. A facility booking used to be an interruption: a call to answer, a voicemail to return, a fax to re-type. Now it's a trip that shows up while your dispatcher stays on the board and your drivers stay on the road. You stay in control of scheduling and assignment — the facility just stops needing you on the phone to get a trip to you.
And the third thing is the one that compounds: stickier facility relationships. A discharge planner who books with you in moments, checks the schedule without calling, and watches the ride arrive has no reason to shop around. Being the easiest provider to book isn't a slogan — it's a moat made of saved phone calls.
The portal keeps the volume. Getting in the door is the other half.
A portal only wins you trips from facilities that know you exist — and getting that first yes is the genuinely hard part. Discharge planners don't return cold emails, and the front desk is built to keep salespeople away from decision-makers. That's a real job, and Duet does it for providers: our facility outreach service cold-calls the facilities in your area and books you the meetings with the people who actually arrange transportation.
Then comes the part most providers fumble: the yes that never turns into trips. We wrote up how to handle it — how to get the first trip from a facility that said yes — and the portal is the last move in that play. Hand the facility a direct way to book with you, and the first trip becomes a habit instead of a favor.
That's the Duet shape: we're not just a software company. The same team that built the portal gets on the phone to fill it — outreach opens the relationship, the portal keeps it easy, and the trips keep coming.
What does the facility portal cost?
Nothing extra. The facility portal is part of Duet's NEMT software, not a paid module — if you're on Duet, your facilities can book with you through it. The software itself is free for providers running fewer than 100 trips a month and usage-based after that; most providers pay less than $50 per active vehicle per month.
There's no per-vehicle license fee, no setup fee, and no contract — Duet is month-to-month, and it never takes a cut of your trip revenue. The trips a facility books through your portal are your trips, at your rates.
Full software and services pricing lives on the pricing page.
Facility portal questions, answered
Does the facility portal cost extra?
No. The facility portal is part of Duet's NEMT software, not a paid module. The software is free for providers under 100 trips a month and usage-based after that, with most providers paying less than $50 per active vehicle per month. There's no setup fee and no contract.
Which facilities can use the portal?
Any facility that sends you trips: hospitals, rehab centers, skilled nursing facilities and nursing homes, senior living communities, and adult day centers. If someone there — a discharge planner, case manager, or coordinator — books rides for residents or patients, the portal gives them a direct line to you.
Do facility staff need training to use it?
No. The portal is deliberately simple — booking a trip is quick and straightforward. A discharge planner who can book a ride-share can book with you. That simplicity is the point: the easier you are to book, the more trips come your way.
How do portal trips reach my dispatchers?
They land on your Duet dispatch board next to every other trip — phone bookings, the voice AI's bookings, website bookings, broker trips. Nothing gets re-entered, and you stay in control: your team works the trip the same way it works any other.
Can facilities track the rides they book?
Yes. Facilities book and track their trips with you directly, so the day-of status question answers itself instead of ringing your dispatcher. Riders and families can get browser-based live tracking links too, with no app to download — the full story is on the rider tracking page.
How do I get facilities using it?
You give them access — most providers start with the facilities that already send them trips, where the portal replaces the phone tag both sides are tired of. And if the relationships are what you're missing, Duet's facility outreach service cold-calls facilities in your area and books you meetings with the decision-makers.
Can facilities still book by phone?
Of course. The portal is another front door, not a replacement. Facilities that prefer to call still reach your team — and when nobody can pick up, Duet's voice AI answers 24/7 and books the trip onto the same board.
The rest of the platform
Every feature here is one system: one login, one dispatch board, one monthly bill.
See everything the software does side by side — or how the growth team fills the schedule the software runs.
Be the provider facilities book first
Book a 30-minute demo and we'll show you both sides: the portal a discharge planner would see, and the dispatch board where their trip lands. Bring the name of a facility you'd love more volume from — we'll talk through how to get there too.
Free for providers under 100 trips a month. No contracts. Questions? Call (650) 780-3465 and you'll get a founder, not a phone tree.