Duet vs RouteGenie

Two different ideas of what the software is for

RouteGenie, built in Buffalo by people from the provider side, is a trip-management system, and a genuinely deep one. Duet starts from a different premise: the hard part of NEMT isn't organizing the trips you have, it's getting more of them. So Duet pairs the software with a growth team RouteGenie doesn't have: facility outreach where our callers book you meetings with the decision-makers who send trips, Google Ads management, websites, and remote dispatching if you want your board run for you.

The pricing models express the same split. RouteGenie charges per vehicle whether your vans roll or not. Duet's meter runs on the trips you actually run, so we only earn more when you do. One model gets paid the same if you shrink; the other has a stake in your growth.

Pricing: one number vs a sticker plus an add-on sheet

Credit where due: RouteGenie publishes prices in a tier where most vendors hide behind quotes. Its Growth plan lists at $50 per vehicle per month, month-to-month [2]. The add-on sheet is where the sticker grows: auto-dispatching runs $5 per vehicle per month, the private-pay module another $5, texting meters at about 2.5 cents a message and calls at 5 cents, broker-integration setup has been listed at about $100 per broker, virtual onboarding at $1,000, and on-site training from $3,500 to $10,000. The Pro tier has been listed at $750 a month for 15 licenses plus per-vehicle fees, on a one-year term with a $1,000 early-exit fee [2].

Duet's pricing is one idea: free under 100 trips a month with every feature included, then usage-based, and most providers pay less than $50 per active vehicle per month. There's no base fee, no setup fee, no training or migration charge, no module list, and a parked van costs zero [1]. Run the math on an eight-van fleet with six vans rolling on a typical day: on Duet you pay for six vans' worth of trips. On a per-vehicle plan you pay for eight, before the add-ons, through the slow season and the credentialing gap. Our full math is public on the pricing page, no quote call required.

The day-to-day: cockpit vs clean screen

Depth has a cost, and with RouteGenie the cost is weight. One prospect described it to us as an airplane cockpit, operators who've run it tell us about weekly training classes, and the paid onboarding packages exist for a reason [2][5]. None of that is disqualifying at 40 vehicles with a trained office. It's a real tax at eight.

Duet is built to be run on day one. The most common reaction on our demos from people who've used RouteGenie is how clean the screen is and how little training it takes: most operations are running within a day, and switchers are fully set up within about a week, with the data import done for them [1]. Booking, dispatch, billing, the driver app, and reporting live on one screen a new dispatcher can learn in a session.

The phone, the riders, and the facilities

This is the part of the comparison that isn't close. Duet includes a 24/7 AI phone agent at no extra cost: it answers the calls you can't get to, books the trip, texts the rider a confirmation, and makes day-before reminder calls that cut no-shows. Riders and families get live tracking links with no app download, and providers who send them see about 15% more repeat bookings and 45% fewer "where's my ride" calls (Duet customer data, 2026) [1]. Facilities get their own booking portal. As of August 2026, RouteGenie's published materials show no AI phone-answering product, and its texting and calls are metered add-ons [2][3].

Billing and brokers: where RouteGenie is genuinely strong

If your operation lives on 837P claim batches across dozens of payers, RouteGenie's billing engine is the real thing: 837P and CMS-1500 generation, broker-specific claim templates, and clearinghouse connections, with reporting reviewers rate among the best in the category [5]. Its broker list (20+ advertised live integrations, with the strongest New York MAS tooling we've seen) is the biggest in the field [3].

Duet's billing handles custom rates per contract, payer-shaped reports, and automatic claim generation (CMS-1500s built straight from trip data), and our broker integrations cover Modivcare, MTM, Kinetik, MediDrive, and CTC live, with trip-file import for SafeRide, Alivi, Verida, WellTrans, and others [1]. The question that actually decides this category isn't whose list is longer, it's which of your brokers are live, imported, or manual, vendor by vendor. Bring your broker list to any demo, ours included, and make each vendor answer it line by line.

What RouteGenie does well

• The deepest billing automation in NEMT software: 837P, CMS-1500, and broker-specific templates with clearinghouse connections [3]
• The field's broadest broker-integration list, including real-time New York MAS tooling [3]
• A strong auto-dispatch and routing engine that reviewers credit with real efficiency gains [5]
• Support that reviewers rate highly [5]
• Published pricing, month-to-month terms, and no vehicle minimum on its entry plan [2]

When RouteGenie is the better pick

Fleets of roughly 30 or more vehicles with broker-heavy mixes and dedicated admin and billing staff, especially in New York MAS territory, should shortlist RouteGenie: at that shape, its capability depth is worth the cockpit. Single-site operations at 100+ vehicles buying on enterprise org structures are also outside what Duet is built for today, and we'll tell you that on the call. One diligence note at any size: RouteGenie was acquired in 2025 and pricing and roadmap are the new owner's to set, so get current numbers in writing [6].

Switching from RouteGenie to Duet

We do the import: clients, standing orders, drivers, and payer setup move over for you, free. You can run both systems in parallel until your dispatchers are comfortable, most switchers are fully set up within about a week, and under 100 trips a month the software is free while you test it. There's no contract and no termination fee on our side, ever [1].

Duet vs RouteGenie: common questions

Sources

1. Duet pricing and feature pages, duetinc.com/pricing (August 2026). Tracking-link stats: Duet customer data, 2026.
2. RouteGenie published pricing: routegenie.com FAQ and pricing materials, including its vendor-published price-structure brochure; figures as listed August 5, 2026.
3. RouteGenie feature and broker-integration pages, routegenie.com, as of August 5, 2026. No AI phone-answering product appears in its published materials as of that date.
4. RouteGenie Review Generation Module announcement (vendor press release), pricing as announced.
5. RouteGenie on Capterra: 4.9 average across 14 reviews as of August 2026; operator descriptions from Duet demo conversations, anonymized.
6. Ascend Equity Partners' 2025 acquisition of RouteGenie, per search-fund industry coverage and investor portfolio pages.

Every competitor price above was re-verified August 5, 2026; spot something newer and we'll fix it. See also: our ranked and scored 2026 comparison of the whole field.