Facility outreach: we make the calls, you take the meetings
Hospitals, rehabs, skilled nursing, and senior living facilities arrange rides constantly — and they give that work to providers they know. Duet's callers work the facilities in your area on your behalf and book you meetings with the decision-makers. 12 meetings in your first month, or we keep working free until you have them.
Facilities are where the steady trips live
Facility relationships are the most reliable trip source in NEMT: one rehab center or senior living community can send wheelchair and ambulatory trips every week, year-round. Providers who hold a handful of these relationships stop living search-to-search and start planning around predictable volume.
Everybody in NEMT knows this. The problem is getting in the door. Facility staff are busy, gatekeepers screen hard, and a cold call squeezed between your own trips — from a number the facility doesn't know — mostly goes nowhere. Winning this game takes consistent, skilled calling, week after week. That's a full-time discipline, and most owners driving vans don't have a spare full-time anything.
So that's the part Duet does. You stay the face of your company; we make sure the right people are waiting to meet it.
How Duet facility outreach works
Duet builds your facility list, makes the cold calls in your company's name, and books decision-maker meetings onto your calendar. You walk into conversations that are already warm. Step by step:
We map your facility landscape
Hospitals, rehab centers, skilled nursing, senior living, adult day programs — the places in your service area that arrange rides every single week.
We make the calls
Duet's trained callers work the list on your behalf, get past the front desk, and open the conversation the right way — leading with goodwill for the residents, not a sales pitch.
You get meetings with decision-makers
Activity directors, discharge planners, administrators — the people who choose which transportation company gets called. Booked on your calendar, expecting you.
You show up and win the relationship
You do the part only an owner can do: meet them, earn the trust, and become the number they call. We keep the pipeline of meetings coming behind you.
The method is built from real calls that actually won facility relationships — leading with goodwill for the residents instead of a pitch, because facilities remember the company that showed up generously. For the deeper story on this playbook, read How to Win NEMT Facility Contracts and How to CALL Your Way to 10+ Facility Contracts.
The 12-meeting guarantee
The standard package guarantees 12 decision-maker meetings in your first month. Not dials, not "conversations," not a report about activity: meetings on your calendar with people who can decide to send you trips. If we book fewer, we keep working at no charge until you have all 12.
We can offer that because outreach is a numbers-and-skill game, and we've built both: trained callers, a proven playbook, and lists built specifically for your service area. Cold calling works when it's somebody's whole job. It just shouldn't have to be yours.
Twelve meetings is a lot of rooms to walk into. Providers usually find that the constraint stops being "how do I get in the door" and becomes "which of these relationships do I invest in first." That's a much better problem.
12
decision-maker meetings in month one — or we work free until you have them
What happens when the trips start
When a facility starts sending trips, the relationship becomes an operations question: bookings arriving by phone and email, recurring schedules, changes at the last minute. Duet's software gives each facility its own portal to book and track rides with you directly, so your new contract feels professionally run from day one — and the voice AI catches their calls when you're driving.
That's also why facility outreach is $400 a month cheaper for software customers: the two halves make each other look good. But the service stands alone, and plenty of providers start with outreach first.
Facility outreach questions, answered
What does NEMT facility outreach cost?
Duet facility outreach is $2,000 a month, or $1,600 a month for Duet software customers. That includes a guarantee: 12 meetings with facility decision-makers in your first month, or we keep working free until you have them. Smaller and larger packages are available on request.
What exactly is a "decision-maker meeting"?
A scheduled conversation between you and someone at a facility with real influence over transportation — an activity director, discharge planner, social worker, or administrator — who has agreed to meet about working with your company. Not a receptionist brush-off, not a "send us a flyer." A meeting on the calendar with the right person.
Why do facility contracts matter so much for NEMT?
Because one facility relationship can send trips every week for years. A hospital discharging patients, a rehab scheduling therapy visits, or a senior living community with regular appointments produces steady, predictable volume — the kind that fills a schedule and justifies the next vehicle. Private-pay searches bring individual trips; facilities bring rhythm.
Who makes the calls?
Trained Duet callers who do this every day, working from a playbook built on real, successful NEMT facility calls. They call as your company's outreach, represent you professionally, and know how to talk to a busy activity director without sounding like a telemarketer.
What's the approach on the phone?
Goodwill first. The opener is about doing something nice for the facility's residents and building a relationship — not "can I have your transportation business." Facilities get pitched constantly; they remember the company that showed up generously. The ask to become their go-to transport provider comes naturally after that.
What happens after the meeting?
The meeting is yours to run — facilities want to meet the owner they'd be trusting their residents to, and that part can't be outsourced. We keep booking the next meetings while you close, and we're happy to share what's worked for other providers walking into the same rooms.
How is the 12-meeting guarantee measured?
Straightforwardly: 12 booked decision-maker meetings in your first month of the standard package. If we deliver fewer, we keep working at no charge until you have all 12. We publish the guarantee because we consistently hit it.
Do I need Duet software to buy facility outreach?
No. Facility outreach works on its own — the $1,600 rate is a discount for software customers, not a requirement. Though when facility trips start coming in, the software's facility portal gives your new partners a professional way to book and track rides with you directly.
More ways Duet grows your business
Search ads management
Google Ads that put you in front of people searching for rides nearby.
Learn moreWebsites
A site built new or refreshed for SEO, AI search, and bookings.
Learn moreRemote dispatching
A trained Duet dispatcher runs your board: trips, drivers, phones.
Learn moreOr see all growth services side by side.
Your first 12 meetings are waiting
Book a free Growth Audit and we'll look at the facility landscape in your service area together — who's there, who arranges the rides, and what a month of outreach would put on your calendar.
Prefer to talk? Call (650) 780-3465 and you'll get a founder, not a phone tree.