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Duet reviews & results from real NEMT providers

NEMT providers use Duet to run more trips with less staff time, bill without rejections, and win private-pay work. Duet holds a 5.0 rating on Google, and the case studies below carry the real numbers: 50% more trips in a year, $25,000 in rejected claims down to zero, a new provider's first 200 trips a month, and $4 back for every $1 spent on managed Google Ads.

50% more trips in a year $25K in rejected claims → $0 $4 back per $1 on ads
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What providers say on Google

5.0 on Google — read them all →
via Google
"Duet makes running our business so easy! from booking to scheduling to dispatching to billing everything runs so smoothly and stress free. It was on the more affordable side compared to a couple other platforms we demoed. The best part is that they also help me get more private pay trips. They run my google ads and I'm getting twice as many booking as when I was running them myself. They are so supportive, I can get in touch with one of the founders whenever I need to and they are happy to hear what I have to say."
— Gargi Bhosle
via Google
"Have been using Duet dispatching software and worked with their team for three years. They also helped us with website creation and SEO and ad campaigns. This is a great one stop shop for everything we need."
— Eugene G., C.A.T.S.
via Google
"Duet has been a huge help for our NEMT business. Their team is always responsive, easy to work with, and genuinely cares about helping us succeed. After looking at several other options, Duet stood out by far."
— Billy Yenge
via Google
"Duet has been a game-changer for our NEMT operation. From day one, their customer service has been exceptional. I did my research and spoke with other providers before making a decision, and none of them came close."
— Patricia Nadine Argueza
via Google
"Best NEMT software in the business, it's so easy to use and understand. Also they're real experts at Google Ads."
— Julia Robins
via Google
"Got a great client thanks to Duet. They definitely put the needs of the patients first."
— Fatima, MO TransitCare
via Google
"Very adaptable and forward-looking! Constantly making improvements and going the extra mile to accommodate needs."
— Jules Robins

Case studies, with the real numbers

Four providers, four different problems — growth, starting from nothing, billing, and private-pay marketing. Here's what actually changed after they moved to Duet.

Wheelchair & stretcher service

7 → 10 vehicles

From 5 tools and daily chaos to 50% more trips in one year

The problem: Seven vehicles ran across Slack, Outlook, Google Sheets, and Asana. The owner re-entered the same trip data in every tool and still couldn't see her real availability — so trips she could have taken went unclaimed, and hours disappeared into copy-paste.

What changed: She moved the whole operation onto Duet: booking, scheduling, dispatching, and billing on one screen, with the calendar view showing exactly where every vehicle had room.

The results

  • 50% more trips in one year
  • Grew from 7 to 10 vehicles
  • Landed 6 new contracts
  • 3+ hours a day back from data entry

New provider, first year

Started from 0

From zero trips to fully hands-off in under a year

The problem: Brand new to NEMT: no trips, no operations experience, and a small budget. The risk was spending the first year learning dispatch instead of winning business.

What changed: He started on the software (free under 100 trips a month), then added Duet remote dispatching two months in — so trained dispatchers ran the day-to-day inside his own account while he stayed on sales.

The results

  • Over 200 trips per month
  • Day-to-day runs entirely on Duet
  • Owner works on contracts, not dispatch

Multi-vehicle provider

Billing turnaround

$25,000 in rejected claims. Then zero.

The problem: Their old software dropped key trip data, so claims kept bouncing. The biller spent hours a day cleaning exports, payments ran late anyway, and $25,000 had already been lost to rejected claims.

What changed: Duet generates claims from the trip record itself — the data the driver and dispatcher already confirmed — so what goes to the payer matches what happened on the road.

The results

  • $0 lost to failed audits since switching
  • Billing done on time, every cycle
  • 4 hours a day back on billing alone

Numbers are provider-reported or drawn from Duet trip data. These providers prefer not to be named on the page — evaluating Duet seriously? Ask on a demo and we'll connect you with operators you can talk to directly.

Hear it from operators

Duet customers come on the Duet Dispatch podcast and say it on camera. Watch Eugene — who runs one of the most profitable NEMT businesses in the country — on why he chose Duet, and read what other operators said in their episodes, in their own words.

Eugene, three-year Duet customer — from the Duet Dispatch podcast.

"I found Duet, and Duet has really been life-saving for me… the compliments that I get: 'I spoke to your live operator. They were so courteous, so professional.' I'm able to sleep at night. They handle all my operations for me… their software competes with anyone else or above, and their price is fair."
— Jeanine, founder of SailorGirl Transport Watch the episode: The $20,000 NEMT Trip — Ep. 19 →
"We love Duet, by the way. One of the things that I love about it is the visibility of the schedule… being able to have all of that on my laptop, but then getting it over to the phone — each driver has to have that in their hands when they're out in the field. That's very seamless with Duet, and it works very well."
— Paul, Gentle Turns Transportation Watch the episode: From 0 to 5 Vans in One Year — Ep. 3 →
"I would get Duet right off the bat — if you're doing less than 100 rides, it's completely free. So I would get Duet right off the bat, so you're not just using Google Maps."
— Ray & Mac, The Doctor Ride Watch the episode: Building a Scalable NEMT Business from Day 1 — Ep. 18 →

Read Duet reviews at the source

Google reviews

Duet's public Google Business Profile — 5.0, and every review on this page verbatim.

Open →

The Duet Dispatch podcast

Customers telling their growth stories in full, on camera — no editing room between you and them.

Watch →

Questions providers ask

Is Duet NEMT legit?

Yes. Duet was founded in 2020 and is based in San Francisco, California, serving non-emergency medical transportation providers across the United States — from single-van startups to mid-size wheelchair, stretcher, and ambulatory fleets. Duet pairs dispatching software with a growth team (Google Ads, facility outreach, websites, remote dispatching), and it holds a 5.0 rating on Google. When you call, you reach a founder, not a phone tree.

Where can I read Duet NEMT reviews?

Duet's Google Business Profile is the main independent place to read reviews today — every review quoted on this page is public there. Beyond written reviews, customers tell their stories in their own words on the Duet Dispatch podcast, and this page collects the case-study numbers behind those stories.

Are these results typical?

They're real, not guaranteed. Every number on this page comes from a specific provider — how fast results come depends on your market, payer mix, and how much of the playbook you run. That's exactly why we publish specific figures from named-or-described operations instead of promises.

Why aren't the case-study providers named?

Most NEMT companies are small businesses, and many owners would rather not publish their trip counts and revenue under their own name — so we describe the operation and keep the name private. The Google reviews above are named and public, and if you're seriously evaluating Duet, ask on a demo: we're happy to connect you with providers you can talk to directly.

How can I verify what this page claims?

Check the sources: the reviews are on our public Google profile (linked above), each podcast quote links to the full episode on YouTube, and the case-study numbers come from provider-reported results and Duet trip data. If a number ever stops matching its source, tell us and we will fix the page.

See what they saw

The fastest way to judge Duet is the same one these providers used: look at the software, meet the team, and bring your hardest dispatch day with you.

Book a Demo

Prefer to talk? Call (650) 780-3465 and you'll get a founder, not a phone tree.

Keep exploring: the software behind these results · the growth services · compare NEMT software options