About Duet
Built for NEMT, by people who do the work
Most NEMT software is built by people who've never dispatched a trip. You can feel it: twenty icons where six would do, features nobody asked for, and a help line that's never heard of a broker.
Duet pairs dispatching software that's easy to learn with a team that does real growth work alongside you: ads, facility outreach, websites, remote dispatching.
We took the other road
Jing leads the team that builds Duet, and every week she takes a dispatch shift for one of our customers. Real phones, real riders, real 4:45pm schedule collapse. When something's clumsy, she feels it before you do, and it gets fixed because it annoyed her first.
James spends his days talking with NEMT owners: demos, growth audits, our podcast. A few hundred conversations a year, and the same stories keep coming up. The owner who sat in a parking garage because the phone wouldn't stop ringing. The founder who started her company after watching a neighbor get stranded at dialysis. People who got into this work to take care of their community, then found themselves buried in everything but the driving.
That's who Duet is for.
Why we're here
Duet started with Jing's mom. She used medical transport to get to her appointments, until a driver showed up an hour late and she missed a cardiology appointment that had taken six months to book. Jing went looking for answers and found the provider running every trip on paper and a clipboard. After twenty years on the product side of healthcare and tech, she knew the industry deserved better tools, so she started building them.
James got here through his grandmothers. Both rode NEMT, with opposite experiences. One kept getting late drivers and missed appointments. The other had a driver who was always on time and got her talking, and the ride was the highlight of her day. Same industry, opposite outcomes, and he wanted to know why.
They'd each hit the same problem on their own, before they ever worked together. James left healthcare consulting to join Jing, and closing that gap is still the job.
The founders
Jing Zhu
Cofounder & CEO
Jing leads the team that builds Duet and the operation behind it: the product, the finances, and the onboarding that gets a new provider from signed up to dispatching. When you join Duet, she still leads your setup and training herself — nobody has walked more providers through their first day on the software.
James O'Donnell
Cofounder & COO
James leads growth: the demos, the partnerships, and the growth services Duet runs for providers. He hosts the NEMT Growth podcast, led the growth panel at NEMTAC 2025, and is usually the founder who picks up when you call the sales line.
What we believe
Growing shouldn't require becoming a tech person
If your team can't learn it in one session, that's our failure, not yours.
Your growth is the product
We've never wanted to be a vendor that hands you a login and disappears. The software matters, but the ads, the facility meetings, the websites — helping you grow is the whole point.
We only do well when you do
The software's free until you're doing real volume, pricing scales with your trips, we never take a cut of them, and everything is month-to-month. We have to keep earning your business every month, the same way you earn your riders'.
The phone matters
In this industry a missed call is a missed rider who needed you. It's why we built an agent that answers when you can't, and why you can still call us and get a person.
The work itself lives on two pages: the software and the growth services. And the results — reviews, case studies, video testimonials from providers — are collected on the reviews page.
Part of the industry, year-round
You'll find us where NEMT people actually are. On the NEMT Growth podcast, interviewing the operators, coaches, and industry folks doing the work. In the Duet Dispatch newsletter every week. At the NEMTAC conference every year — Jing taught dispatching mastery in 2024, James led the growth panel in 2025. And in the learning library — free guides on facility contracts, private pay, pricing, and scaling, written for owners whether they use Duet or not.
We publish all of it for the same reason we picked this industry: the people who get grandma to dialysis on time deserve tools and knowledge as good as any startup's.
You know your community. We know how to help you serve more of it.
Quick answers
Who founded Duet?
Duet was founded in 2020 by Jing Zhu (Cofounder & CEO) and James O'Donnell (Cofounder & COO).
Where is Duet based?
Duet is based in San Francisco, California, and works with NEMT providers across the United States.
Is Duet the same as Duet Display?
No — different company entirely. Duet Display is a screen-mirroring app. We're Duet (listed on review sites as Duet NEMT): dispatching software and a growth team for NEMT providers. duetinc.com is our official site.
What does Duet do?
Duet gives NEMT providers easy-to-learn dispatching software plus a growth team that runs Google Ads, facility outreach, websites, and remote dispatching for them. Duet isn't a broker: it never supplies trips or takes a cut of them.
Can I talk to the founders?
Yes — call the sales line at (650) 780-3465 and it's usually James who picks up. Book a demo and you'll meet the people who build and run Duet.
More trips, more contracts, more revenue. Without figuring it all out alone.
Join 100+ NEMT providers already on Duet. A 30-minute demo, no pressure — just a conversation about where your business could go.