NEMT software that runs your whole operation
By James O'Donnell, Cofounder and COO, Duet · Updated
Duet is all-in-one NEMT software: trip booking from every channel, a voice AI that answers your phone 24/7, dispatching and scheduling, a driver app, live rider tracking, billing with CMS-1500 claims, and reports you can export in full — one platform your whole team learns in a single session.
What is NEMT software?
NEMT software is the operating system of a non-emergency medical transportation business. It takes trip requests in, turns them into a schedule, dispatches vehicles and drivers, tracks every ride, and turns completed trips into invoices and claims. Some vendors sell those pieces as separate modules; Duet is one platform where booking, dispatching, driving, tracking, and billing share the same trip record.
The same category goes by other names: NEMT dispatch software, NEMT computer-aided dispatch (CAD), a transportation management system (TMS), scheduling or routing software. Whichever name you searched, the job is the same — get the right rider into the right vehicle on time, and get paid for it without a fight.
What does Duet's NEMT software do?
Duet's software covers the whole operation: trip booking from every channel, a 24/7 voice AI on the phones, dispatching and scheduling, a driver app, live rider tracking links, a facility booking portal, broker integrations, billing with CMS-1500 claims, driver and fleet management with payroll, and reports with full export. Each piece has its own deep-dive page — this is the map.
Trip booking
Phone calls, emails, your website booking form, the facility portal, broker trips, and the voice AI — every channel lands on the same dispatch board, with nothing to re-enter.
Learn moreVoice AI answering
Your own AI agent answers when you can’t, books the trip straight onto your board, texts the rider a confirmation, and makes reminder calls that cut no-shows. Included at no extra cost.
Learn moreNEMT dispatch software
Every vehicle, driver, and trip on one live screen. Recurring trips schedule themselves, and assigning a trip is a click, not a phone tree.
Learn moreDriver app
Drivers see their day, navigate to the pickup, and clock in and out — on a simple app they don’t complain about. iOS and Android.
Learn moreRider tracking links
Riders and families follow the van in their browser: on the way, picked up, dropped off. No app to download, and Duet can text the link automatically.
Learn moreFacility portal
Hospitals, rehabs, and nursing homes book and track their own trips with you directly. No phone tag, no fax machine.
Learn moreBroker integrations
Broker trips land on your dispatch board through direct integrations, and trip file import covers many more brokers — no re-keying manifests.
Learn moreBilling & claims
Your rates per contract, invoices and reports shaped to each payer, and CMS-1500 claims generated straight from trip data.
Learn moreDrivers & fleet
Driver profiles and documents, shift scheduling, break tracking, integrated payroll, vehicle maintenance records, and pre-shift inspections — the management layer behind the trips.
Learn moreReports & analytics
Three dashboards built in — Graphs, Trends, and an Origin-Destination Map of your trips — and every piece of your data exportable, any time.
Learn more
How does a trip move through NEMT software?
The easiest way to understand Duet is to follow one trip through it. From the first ring of the phone to the claim that pays for it, the trip is one record — never re-typed, never lost between systems.
A trip gets booked
A rider calls and you answer — or the voice AI does. A discharge planner uses the facility portal. A family books on your website. A broker sends trips. Every channel lands in one place.
It lands on the board
The trip shows up on your dispatch board next to everything else. Recurring trips are already there — they schedule themselves.
A driver runs it
The assignment hits the driver app: the day’s trips, navigation to the pickup, clock-in and clock-out.
Everyone can see it
The family watches the tracking link. Dispatch watches the map. The facility checks its portal. Status calls get answered by the AI.
The paperwork writes itself from the trip
Trip data flows into your invoices, payer-shaped reports, and CMS-1500 claims — priced at your rates for that contract, with nothing re-keyed.
What's included in Duet's NEMT software?
Every item on this checklist is included in Duet's standard software — none of it is a paid module or an add-on tier. If you're comparing platforms, use it as your checklist.
- Wheelchair, stretcher & ambulatory trips
- Recurring trips & standing orders
- Bulk trip upload
- Voice AI answering, 24/7 (Spanish too)
- Reminder calls & texts before pickup
- Rider tracking links (no app download)
- Facility booking portal
- Website booking form
- Broker integrations & trip file import
- Per-contract rate plans
- Payer-shaped reports & invoices
- CMS-1500 claim generation
- Autofill for your own forms
- Driver app (iOS & Android)
- Clock-in / clock-out & break tracking
- Integrated driver payroll
- Driver document storage
- Vehicle maintenance records
- Pre-shift vehicle inspections (pass / flag / fail)
- Dashboards: Graphs, Trends & a trip map
- Full data export, any time
- Live team training — included
- Data migration from your old software — included
Why do providers switch to Duet?
Providers switch to Duet because the pricing follows trips instead of vehicles, because the voice AI, training, and data migration come included instead of sold as add-ons, and because the company behind the software also helps them grow. In detail:
Pricing that scales with you
No per-vehicle license fee — parked vehicles cost nothing. The software is free under 100 trips a month, and usage-based after that; most providers pay less than $50 per active vehicle per month. Duet never takes a cut of your trip revenue.
Nothing extra to buy
The voice AI agent, live team training, and data migration from your old software are all included. No setup fee, no modules to unlock, no surprise line items.
A growth team behind the software
Duet isn't just software. The same team runs websites & on-page SEO, off-page listings & reviews, Google Ads, facility outreach, and remote dispatching — so when you want more trips, not just better-run trips, you don't need another vendor.
+50%
trips in one year for a wheelchair & stretcher service — 7 to 10 vehicles, 6 new contracts
0 → 200+
trips per month in under a year for a brand-new provider
$25,000
lost to rejected claims before switching — and not a dime since
What do NEMT providers say about Duet?
Providers describe Duet the same way: easy to learn, one system for the whole job, and a team that helps them grow. In their own words, from Duet's public Google reviews and the Duet Dispatch podcast:
- Hundreds of NEMT providers run on Duet
- 5.0 on Google
- Panelists at NEMTAC 2025
Eugene, three-year Duet customer — from the Duet Dispatch podcast.
"Best NEMT software in the business, it's so easy to use and understand. Also they're real experts at Google Ads."
"Have been using Duet dispatching software and worked with their team for three years. They also helped us with website creation and SEO and ad campaigns. This is a great one stop shop for everything we need."
"Duet has been a huge help for our NEMT business. Their team is always responsive, easy to work with, and genuinely cares about helping us succeed. After looking at several other options, Duet stood out by far."
"I found Duet, and Duet has really been life-saving for me… the compliments that I get: 'I spoke to your live operator. They were so courteous, so professional.' I'm able to sleep at night. They handle all my operations for me… their software competes with anyone else or above, and their price is fair."
Every review above is public on Duet's Google profile. More reviews, podcast stories, and case studies are on the reviews & results page.
Duet at a glance: pricing, brokers, billing, and setup
The facts buyers ask for first, in one place. Full detail is on the pricing page and the broker integrations page.
- What it is
- All-in-one NEMT software: trip booking, dispatch and scheduling, a driver app, rider tracking links, a facility portal, broker integrations, billing, reporting, and a 24/7 voice AI that answers your phone.
- Price
- Free for providers under 100 trips a month. Above that, usage-based on the drive time of the trips you run; most providers pay less than $50 per active vehicle per month.
- Fees and contract
- No per-vehicle license fee, no setup fee, and no contract (month-to-month). Duet never takes a cut of your trip revenue.
- Broker integrations
- Direct integrations with Modivcare, MTM, Kinetik, MediDrive, and CTC; trip file import for SafeRide, Alivi, Verida, WellTrans, and others.
- Billing and claims
- Rates set per contract, invoices and reports shaped to each payer, and CMS-1500 claims generated from trip data.
- Your data
- Full export of trip, rider, driver, vehicle, and billing data at any time. Your data is always yours.
- Setup
- Most operations are running within a day; switchers are fully set up within about a week. Data migration and live team training are included.
- Devices
- Dispatch runs in any web browser, with nothing to install. Drivers use the Duet driver app on iOS and Android.
- Trip types
- Wheelchair, stretcher and gurney, and ambulatory trips; private-pay, facility-billed, and broker trips side by side.
- Company
- Founded in 2020 and based in San Francisco. Hundreds of NEMT providers run on Duet. Panelists at NEMTAC 2025.
Who is Duet for?
Duet is built for NEMT providers who want to grow, especially through private-pay and facility work, and for teams that want software a new dispatcher can learn in one session. It runs wheelchair, stretcher, and ambulatory trips for fleets of any size.
Providers who want to grow
Duet pairs the software with growth services — websites, listings and reviews, Google Ads, and facility outreach — for providers who want more trips, not just better-run ones.
Private-pay and facility work
Providers doing, or building, private-pay and facility business who want riders, families, and discharge planners to get the best experience: tracking links, a facility portal, and a phone that always gets answered.
Broker trips on the same board
Operations that run broker trips alongside everything else. Direct integrations and trip file import put broker work on the same board as private-pay and facility trips.
Switchers from legacy software
Teams that want modern, clean, simple software a new dispatcher can run on day one — from a first van to a large multi-vehicle fleet.
Who Duet isn't for
County, transit-authority, and paratransit programs that report under public-transit compliance rules are better served by software built for those programs. And if you want an algorithm to assign every trip for you, Duet isn't that: it gives dispatchers a live map and a drive-time estimate on every trip, and the call stays theirs.
How long does it take to switch to Duet?
Most operations are running on Duet within a day, and providers switching from other software are fully set up within about a week. Duet moves your data and trains your team as part of the service, and there's no contract: you stay because it works, month to month.
- 1
See it with your own trips
Bring tomorrow's schedule to a 30-minute demo and watch it land on the board.
- 2
We move your data
Trip history, rider profiles, and driver information come across from your old software before you go live. Included, at no extra cost.
- 3
Your team gets trained
Live training on video for dispatchers and drivers, until everyone is comfortable. Also included.
- 4
You go live
Most operations are running within a day. Switchers are fully set up within about a week.
After go-live, questions go to a real person: call (650) 780-3465 and you'll reach a founder, not a phone tree. And if Duet ever stops being the right fit, you can export all of your data at any time.
NEMT software questions, answered
What is NEMT software?
NEMT software is the system a non-emergency medical transportation provider uses to run trips: taking bookings, scheduling and dispatching vehicles, guiding drivers, tracking rides, and billing payers. Good NEMT software replaces the whiteboard, the paper manifest, and the pile of spreadsheets with one platform the whole team works from.
What does Duet's NEMT software include?
Everything in one platform: trip booking from every channel, a 24/7 voice AI that answers your phone, dispatching and scheduling, a driver app with pre-shift vehicle inspections, live rider tracking links, a facility booking portal, broker integrations, billing with CMS-1500 claim generation, driver and fleet management with integrated payroll, and reporting dashboards — Graphs, Trends, and an origin-destination trip map — with full data export.
How much does NEMT software cost with Duet?
Duet is free for providers doing fewer than 100 trips a month. Above that, pricing is usage-based on the drive time of the trips you run — most providers pay less than $50 per active vehicle per month. There's no per-vehicle license fee, no setup fee, and no contract. Full details are on the pricing page.
Is Duet a NEMT CAD, a TMS, or dispatch software?
All of the above. Whether you've been searching for NEMT computer-aided dispatch (CAD), a transportation management system (TMS), routing software, or fleet management software, Duet is one platform that books, schedules, dispatches, tracks, and bills your trips.
Does Duet work with my broker?
Very likely. Duet integrates with Modivcare, MTM, Kinetik, MediDrive, and CTC, and supports trip file import for SafeRide, Alivi, Verida, WellTrans, and others. Broker trips land on the same board as the rest of your trips. If your broker isn't listed, ask us — the broker integrations page has the full picture.
How long does it take to learn?
One session. Duet is deliberately simple, and live training for your team is included — we stay on video with your dispatchers and drivers until everyone is comfortable.
Can you move my data over from my current software?
Yes, and we do it for you at no extra cost. Trip history, rider profiles, and driver information come across before you go live. Your data stays yours afterward too: you can export everything, any time.
Does it handle both private-pay and broker trips?
Yes. Duet runs private-pay, facility-billed, and broker trips side by side, with rates set per contract so each trip bills the way that payer expects. Many providers use Duet to grow the private-pay side while keeping broker volume steady.
Is there a driver app?
Yes — a simple one, on iOS and Android. Drivers see their day, navigate to pickups, update trip status, and clock in and out. The full story is on the driver app page.
Do I have to buy the growth services to use the software?
No. The software stands on its own, and most providers start there. When you want more trips — not just better-run trips — the same team offers websites & on-page SEO, off-page listings & reviews, Google Ads, facility outreach, and remote dispatching. The full menu is on the growth services page.
How Duet compares to the other platforms
Or see the whole field at once: the ranked and scored 2026 comparison of the leading NEMT platforms →
See the whole platform in 30 minutes
Book a demo and we'll walk your operation through it — your trip types, your payers, your brokers. Want to meet the AI first? Call the demo line at (415) 942-8518 and book a sample trip with it.
Free for providers under 100 trips a month. No contracts, no setup fee. Questions? Call (650) 780-3465 and you'll get a founder, not a phone tree.