NEMT reporting software: real dashboards in, data fully yours
Duet's reporting comes in three built-in dashboards — Graphs for any period's numbers, Trends for how they move over time, and an Origin-Destination Map of where your trips start and end — plus invoices and reports shaped to the payers you bill. And the data behind all of it stays fully yours: export every trip, rider, driver, vehicle, and dollar, any time, with no export fees.
Canned charts run out the day you ask a real question
Most transportation software treats reporting as a checkbox: a few canned charts, a summary screen, and the raw data locked away where you can't touch it. It looks fine in a demo. It works fine, too — right up until you ask a question the vendor didn't think of.
And owners always do. The day comes when you want to know which contract is actually earning, what a van really costs to keep on the road, or whether last quarter's growth came from one facility or ten. The canned chart has no answer, and the vendor's answer is an export fee, a "data plan," or a support ticket.
Duet refuses both halves of that trade. The dashboards built into Duet are real analytics — period stats, trends over time, and a map of where your trips actually run — and the raw data behind them is still yours to take. If a question ever outgrows the dashboards, your spreadsheet is one export away.
What dashboards are built into Duet?
Duet has three dashboards built in, and they're a big part of why providers pick it: Graphs shows any period's performance at a glance, Trends shows how the business is moving over time, and the Origin-Destination Map shows where your trips start and end. All three read live from the same trip record the rest of the software runs on.
Graphs
Your operation over any period, at a glance.
Pick a period and see the numbers that run the business: total bookings, percent completed, unique riders, average rides per rider, revenue, and average fee per ride — plus pie charts breaking down how trips were booked (call, web, subscription, facility portal, broker) and where revenue comes from by payer.
Trends
How the business is moving, over any window.
Watch the stats that change slowly enough to miss: trip types (ambulatory, wheelchair, stretcher), trip sources, no-show rate by trip source, travel time, and revenue — by day, week, month, quarter, or year, over any window of time you choose.
Origin-Destination Map
Where your trips actually start and end.
A map of your pickups and dropoffs. Providers use it to decide where to hire drivers and where to park vehicles overnight — cutting deadhead miles and gas, and letting each vehicle fit more trips into the day.
The map changes physical decisions, not just charts. Providers on Duet have used it to pick where new drivers should live and where vehicles should park overnight — so the first pickup of the morning is minutes away instead of across the county. Less deadhead, less gas, and more trips per vehicle per day.
What reports are built into Duet?
Alongside the dashboards, Duet builds in the paperwork side of reporting: reports and invoices shaped to each payer — the formats brokers, Medicaid programs, and facilities expect — plus autofill for a payer's own forms, all generated from the trip record your team already keeps. The deeper billing story, per-contract rates and CMS-1500 claims, lives on the billing page.
Reports shaped to each payer
Brokers, Medicaid programs, and facilities each expect paperwork in their own format. Duet generates reports shaped for the payer asking, from trip data your team already recorded.
Invoices from the same record
Invoices build from the same trip record as everything else, priced the way each contract expects — no side spreadsheet where invoice numbers live a separate life.
Your own forms, autofilled
When a payer hands you their own custom paperwork, Duet fills it from trip data instead of a dispatcher copying fields across by hand.
One record behind everything
Every trip, rider, driver, vehicle, and dollar lives on one trip record. Reports read from the record the work already wrote — nothing is reconstructed after the fact.
Nothing re-entered
Booking, dispatch, the driver app, and billing share that record, so the numbers in your reports are the numbers from the day — not a copy of a copy.
All of it exportable
Everything the reports read from, you can take with you. That's the part most software gets wrong, and it gets its own section below.
Can you export your data from Duet?
Yes — everything, any time. Your data is always yours, and you can export all of it whenever you want: every trip, rider, driver, vehicle, and dollar on the trip record comes out cleanly. Into your spreadsheet, your accountant's hands, or your biller's queue — whatever you point it at.
What comes out
- Every trip you’ve run
- Every rider you serve
- Every driver on your roster
- Every vehicle in your fleet
- Every dollar on those trips
Open it in Excel, Google Sheets, or anything else that reads a spreadsheet. Build the dashboards, the margin math, and the growth models your way — with your numbers, not a vendor's summary of them.
No export fee
Getting your own data out is not a feature we sell back to you. Exports are included, full stop.
No “data plan”
There’s no premium tier where your data lives. Every provider on Duet can export everything.
No ransom at churn
Leaving doesn’t change the deal. You export your records and keep them — they were always yours.
If you ever leave Duet, your data walks out with you.
Run the export, keep the records, take them wherever you go next. We'd rather earn next month than hold last year hostage.
What do owners do with the exports?
The exports pick up where Duet's dashboards leave off. Graphs, Trends, and the map answer the everyday questions; the export is for the ones that are yours alone — your costs, your contracts, your math. These are the ones providers actually ask, and answer with an export and a spreadsheet:
Which contract actually earns?
Pull every trip and every dollar for a contract into a spreadsheet and run the margin math your way. Some contracts look busy and earn little — the export is how owners find out which is which.
What does a van really cost per month?
Export the trips a vehicle ran and the dollars they brought in, put your own costs beside them, and see what each vehicle is actually doing for the business.
Is growth coming from one facility or ten?
A good month can mean ten new sources — or one facility carrying the whole gain. Export your trips over time and see whether growth is broad or resting on a single relationship.
Want the math underneath those questions? Read our guides on how to price NEMT trips and billing and cash flow.
Why is the data this rich?
Because everything happens in one place. A trip gets booked, dispatched, driven, and billed inside Duet, so the trip record picks up every detail along the way. There's no second system holding half the story, and nothing gets re-entered — which is why the exports are complete instead of a partial dump you have to stitch together.
Software that only touches part of the trip can only report on part of the trip. When booking, dispatch, and billing share one record, the reporting is just the record — whole, current, and yours.
And when the numbers show you where growth should come from, the same team offers growth services to go get it.
What does NEMT reporting software cost?
With Duet, nothing extra. Reporting and exports are part of the software, not a paid module. The software is free for providers running fewer than 100 trips a month, and usage-based after that — most providers pay less than $50 per active vehicle per month, with no per-vehicle license fee, no setup fee, and no contract.
And because Duet never takes a cut of your trip revenue, the margin math you build from your exports stays clean: what you earn is what you keep.
Full software and services pricing lives on the pricing page.
Reporting and export questions, answered
What dashboards and analytics are built into Duet?
Three dashboards: Graphs (any period's totals — bookings, percent complete, unique riders, average rides per rider, revenue, average fee per ride — plus pie charts of booking channels and revenue by payer), Trends (trip types, trip sources, no-show rate by source, travel time, and revenue over time, grouped by day through year), and an Origin-Destination Map of where pickups and dropoffs happen.
Can I export everything from Duet?
Yes. Your data is always yours, and you can export everything at any time — every trip, rider, driver, vehicle, and dollar. There’s no locked tier, no waiting period, and no request form. Export whatever you want, whenever you want.
Do exports cost extra?
No. Exports are included with the software. There’s no export fee, no “data plan,” and no per-report charge. Getting your own data out is not something we sell back to you.
What tools can I use the exports in?
Excel, Google Sheets, or anything else that reads a spreadsheet. Providers hand exports to their accountant, load them into an analysis tool, or build their own margin math and growth models — the data comes out clean, and what you build with it is up to you.
What reports are built into Duet?
Beyond the three dashboards: reports and invoices shaped to each payer — the formats brokers, Medicaid programs, and facilities expect — plus autofill for a payer's own custom forms, and full access to your trip records. The deeper billing side, per-contract rates and CMS-1500 claims, lives on the billing page.
Can my biller or accountant get what they need?
Yes. Payer-shaped reports and invoices cover the routine paperwork, and for anything beyond that, a full export puts every trip and every dollar in front of them as a spreadsheet. No chasing numbers across systems.
Can Duet fill out my payer’s custom forms?
Yes. If a payer or facility requires its own paperwork, Duet autofills it from trip data, so the form gets the same numbers the trip record holds — without anyone re-typing them.
What happens to my data if I leave Duet?
You export it and keep it — it was always yours. Duet is month-to-month, so the software has to keep earning your business; holding your records hostage was never part of the deal.
How much does NEMT reporting software cost with Duet?
Nothing extra — reporting and exports are part of Duet's software, not a paid module. The software is free for providers running fewer than 100 trips a month and usage-based after that; most providers pay less than $50 per active vehicle per month. Full details are on the pricing page.
The rest of the platform
Every feature here is one system: one login, one dispatch board, one monthly bill.
See everything the software does side by side — or how the growth team fills the schedule the software runs.
Bring the questions. Keep the data.
Book a 30-minute demo and we'll walk through the reports your payers expect, the trip record behind them, and how everything comes out when you want it — on your operation's real shape, not a canned one.
Free for providers under 100 trips a month. No contracts. Questions? Call (650) 780-3465 and you'll get a founder, not an account manager.