Facility contracts
Facility trips are the steadiest revenue in NEMT. One nursing home that trusts you can send more volume than a hundred one-off riders, and it keeps paying you straight through a broker shakeup. The catch: nobody at the facility is waiting for your brochure.
These guides cover the whole path. How to pick the right facilities and get past the front desk, what to bring to the meeting, why facilities go quiet after saying yes, and how to turn the first trip into a standing relationship. Most of it comes from operators who've done it, on our podcast and through our facility outreach work, where we cold-call facilities and book the meetings for providers every day.
New here? Start with How to Win NEMT Facility Contracts. The rest builds on it.
How to Get Your First Trip From a Facility Meeting
The meeting went fine. Then silence. How a champion gets you in the door, who pays for trips, who actually books rides, and how to land the first trip.
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How to Turn Your NEMT Drivers Into Your Sales Force
NEMT coach Marqus Johnson on hiring drivers for soft skills, paying commissions on the facility business they generate, and giving top drivers a region to run.
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How to CALL Your Way to 10+ Facility Contracts
NEMT Alliance's Christopher Buell on cold-calling facilities: scripts, getting past gatekeepers, in-person follow-up, and closing partnership-style deals.
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How to Win NEMT Facility Contracts
TCServices4U2 owner Tony Jackson on identifying, pitching, and winning NEMT facility contracts — and becoming the facility's preferred provider.
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