Provider FAQs: Facility Portal

No. Duet's Facility Portal is free to set up and use by both providers and facilities.

Yes. You can update the mobility assistance options or payers available in a specific portal at any time. Changes take effect immediately.

No. Facility users can access only the trips they book with you. They cannot see other trips you manage, your schedule, or other information in your WebApp.

No. Before submission, reservation details are visible only to facility users. Once submitted, the reservation appears in your WebApp, where you can review it like any other reservation.

No. After submission, trip information is locked for facility users. They cannot change it. However, they can still change the Note and Action fields. If the facility needs to change the trip, they must contact you directly.

Yes. You can edit a facility-submitted reservation the same way you edit a regular reservation. Your updates are visible to the facility.

Yes, facility users can add and share rider information with you. They can also include the authorization number or trip ID in the reservation, which you can view in your WebApp.

Not yet. For now, facility users need to call you with questions. We plan to add an in-app chat feature soon to make communication easier.

Not yet. Reporting features for the Facility Portal are planned for a future release.

Yes. Currently facility users can view trip costs in the Facility Portal. We plan to introduce user roles and permissions in a future release, giving you more control over who can view specific information.