Skip to content
Duet
Book a Demo

Introducing

Care Facility Transportation Portal

August 12, 2026

The Duet Facility Portal gives care facilities a simple way to coordinate transportation with their provider partners: inquire about, book, and track rides in one easy-to-use portal.

Who it's for

The Facility Portal is a web-based application available at facility.duetride.com.

It's designed for skilled nursing facilities, other care facilities, and organizations that regularly arrange transportation for their residents or members. Rather than coordinating through phone calls, emails, or messages, facility staff can inquire about, book, and track rides with their transportation providers in one easy-to-use portal.

Your transportation provider sets up your facility's access and creates your user accounts — ask them to get started.

How it works

The Facility Portal is built around two key features: Reservation and the Map View.

1

Create and submit a reservation

Create and submit reservations directly to your transportation provider through the portal. Once submitted:

  • The reservation goes straight to your provider, and they're notified right away.
  • Trip details are locked after submission. To change them, contact your provider directly.
  • You can still update the reservation's Note and Action fields at any time.
2

Choose an action

When submitting a reservation, choose one of three Actions to tell your provider what you need. Their response is shared with you in real time in the portal.

Action 1: Book if available

Ask your provider to book the trip if they can run it. They will convert it to a booking, or mark it Cannot accommodate.

Action 2: Check only, do not book

Ask for information first, like the trip fee. Your provider adds the requested information and marks it Information provided.

Action 3: Discard

Withdraw the request. A reservation marked Discard cannot be converted to a booking.

3

Track booked trips

Once your provider converts a reservation to a booking, you can view booking status updates and track the trip through the Map View in the portal.

Questions?

For questions about your trips, reservations, or account, you can contact your transportation provider directly or Duet via email, ride at duetinc dot com.