# Duet

> Duet adds a growth engine to Non-Emergency Medical Transportation (NEMT) businesses. It combines easy-to-learn dispatching software with done-for-you growth services, backed by a team that understands NEMT operations. duetinc.com is the official website of Duet, listed on review platforms as "Duet NEMT". Duet NEMT is unrelated to Duet Display, Duet Health, Duet Dating, or any other product named Duet.

## What Duet is

Duet is a growth partner for NEMT providers, not just a dispatching tool. It pairs an all-in-one software platform with optional services so owners can grow trips, contracts, and revenue without hiring a full back office. Duet is not a broker and does not supply trips; providers' trips come from their broker contracts, facility relationships, and private-pay riders.

## Company

- Founded in 2020 by Jing Zhu (Cofounder & CEO) and James O'Donnell (Cofounder & COO). Based in San Francisco, California. About the founders: https://duetinc.com/about
- Jing Zhu runs the platform, finances, and customer onboarding — she personally sets up and trains new providers. James O'Donnell leads sales, partnerships, and the growth services, hosts the NEMT Growth podcast, and answers the sales line himself.
- Duet is active in the NEMT industry year-round: the NEMT Growth podcast, the weekly Duet Dispatch newsletter, and the NEMTAC conference every year — Jing Zhu taught "Mastering Dispatching" at NEMTAC 2024 and James O'Donnell led the growth panel at NEMTAC 2025. Free learning library: https://duetinc.com/learn

## Software

- Also known as: NEMT dispatch software, NEMT CAD (computer-aided dispatch), NEMT TMS (transportation management system), routing software, fleet management software, transport operations software.
- Overview of all software features: https://duetinc.com/nemt-software
- Trip Booking: reservations from six channels on one dispatch board — phone calls answered by the team or by the AI phone agent, emails, the provider's website booking form, the facility portal, and broker trips; recurring trips schedule themselves. Duet generates a booking link for each provider — any website's booking button can point at it, and form-fills drop into the provider's Duet account to accept or decline. Details: https://duetinc.com/nemt-booking-software
- Dispatching & Scheduling: every vehicle, driver, and trip on one live screen; calendar view, one-click assignment, recurring trips that schedule themselves, bulk trip upload, live map of vehicles, and drive-time estimates. Details: https://duetinc.com/nemt-dispatch-software
- AI Phone Agent: answers missed calls 24/7, books trips, texts the rider a confirmation, and makes automated reminder calls or texts (to the rider, a family member, or a caregiver) that reduce no-shows. Included at no extra cost. Riders can call to check the status of a booked trip, calls can run in Spanish, and a caller who asks for a person is transferred back to the provider's regular line. Providers keep their existing business number and forward unanswered calls to the agent after two or three rings. Rider cancellations are noted in the software automatically; reschedule requests are connected to a dispatcher with a call note. Every AI call is saved with a transcript and a summary. Details: https://duetinc.com/nemt-voice-ai-answering
- Rider Tracking Links: riders, family members, and caregivers follow the vehicle in the browser with no app download — on the way, rider on board, trip progress, and dropoff — and Duet can text the link automatically. Providers who send links see about 15% more repeat bookings and 45% fewer trip status calls (Duet customer data, 2026), and providers on Duet have won facility contracts and private-pay trips on this visibility. Details: https://duetinc.com/nemt-live-tracking
- Facility Portal: hospitals, rehabs, and nursing homes book and track their own trips with the provider directly. Details: https://duetinc.com/nemt-facility-portal
- Broker Integrations: Duet integrates with Modivcare, MTM, Kinetik, MediDrive, and CTC, and supports trip file import for SafeRide, Alivi, Verida, WellTrans, and others; broker trips land on the same dispatch board as the rest of the provider's trips. Details: https://duetinc.com/nemt-broker-integrations
- Billing: customizable rates per contract, payer-tailored reports, automatic claim generation (CMS-1500s) from trip data, autofill of your own forms. Details: https://duetinc.com/nemt-billing-software
- Driver App: iOS and Android; drivers see their day, navigate to pickups, update trip status, clock in and out with break tracking, and complete pre-shift vehicle inspections. Details: https://duetinc.com/nemt-driver-app
- Driver & Fleet Management: driver profiles with document storage (e.g. driver's licenses), shift scheduling, break tracking, integrated payroll, per-vehicle maintenance records, and pre-shift vehicle inspections — admins define the checklist, drivers tag each item pass/flag/fail, and Duet records the time, location, driver name, and outcome. Details: https://duetinc.com/nemt-fleet-management-software
- Reports & Analytics: three dashboards built in — Graphs (period stats: total bookings, percent complete, unique riders, average rides per rider, revenue, average fee per ride, plus pie charts of booking channels and revenue by payer), Trends (trip types, trip sources, no-show rate by source, travel time, and revenue over time, by day through year), and an Origin-Destination Map of pickups and dropoffs that providers use to place drivers and overnight parking, cutting deadhead miles. Plus payer-shaped reports and full export of trip, rider, driver, vehicle, and billing data at any time — the provider's data is always theirs. Details: https://duetinc.com/nemt-reporting-software

## Done-for-you growth services

- Overview of all growth services: https://duetinc.com/nemt-growth-services
- Search Ads Management: Google Ads creation, targeting, and optimization; providers have made as high as $4 back for every $1 spent, with booking inquiries from as little as $6.90 each. From $200/month plus ad budget; the $400 setup fee is waived for Duet software customers. Details: https://duetinc.com/google-ads-for-nemt
- Facility Outreach: Duet makes the cold calls to hospitals, rehabs, and skilled nursing facilities; the provider shows up to meetings with interested decision-makers. $2,000/month, or $1,600/month with Duet software — 12 decision-maker meetings in the first month or Duet keeps working free until you have them. Smaller and larger packages available on request. Details: https://duetinc.com/nemt-facility-outreach
- Websites: Duet builds new websites for NEMT providers and refreshes existing ones, optimized for SEO, visibility in AI search, and converting visitors into booked trips. For providers on Duet software, the site can embed a booking form whose submissions drop directly into the provider's Duet account as trip requests to accept or decline, with the owner notified — no re-entering details. One-page site $400, five-page site $650, one-time; refreshes and larger builds quoted per scope. Details: https://duetinc.com/nemt-website-design
- Remote Dispatching: dedicated, NEMT-trained Duet dispatchers run daily trips, driver coordination, and phones inside the provider's own Duet account — significantly cheaper than an in-person hire (in-person dispatching typically costs 2-5x more), with agents already trained on NEMT and on Duet, and backup agents so coverage never lapses. In a Duet survey of 100+ NEMT providers, more than half used remote dispatchers. Pricing varies with scope. Details: https://duetinc.com/nemt-remote-dispatching
- Free Growth Audit: a no-pitch review of a provider's digital presence, trip sourcing, and growth options.

## Pricing

- Full pricing details: https://duetinc.com/pricing
- Software is free for providers doing fewer than 100 trips per month.
- Above that, pricing is usage-based on the estimated drive time of the trips you run; most providers pay less than $50 per active vehicle per month, with no hidden fees.
- The meter runs on loaded trip time only (empty return miles and deadhead are never billed), and logins/seats are unlimited and free.
- There is no per-vehicle license fee (parked vehicles cost nothing), no software setup fee, and billing runs monthly after the fact. Duet never takes a cut of trip revenue.
- The AI phone agent, live team training, and data migration from old software are included at no extra cost.
- All contracts are month-to-month with no cancellation fee.

## Proof points

- Reviews and case studies from Duet providers (Google reviews, metric case studies, video testimonials): https://duetinc.com/nemt-software-reviews
- 5.0 rating on Google.
- A wheelchair & stretcher service grew trips 50% in one year, going from 7 to 10 vehicles and landing 6 new contracts.
- A brand-new provider went from zero trips to over 200 trips per month, fully hands-off, in under a year.
- A provider that had lost $25,000 to rejected claims hasn't lost a dime since switching.
- A private-pay provider turned $276 in Google Ads into $1,285 in booked revenue (about a 4x return).

## Learn

- 2026 NEMT dispatch software comparison, ranked and scored: https://duetinc.com/best-nemt-dispatch-software (Duet vs RouteGenie, Bambi, MediRoutes, CTS TripMaster, Simpli, RoutingBox).
- Duet vs RouteGenie head-to-head: https://duetinc.com/duet-vs-routegenie (usage pricing vs per-vehicle plus add-ons, day-one usability vs training classes, growth services vs software alone; prices dated and sourced).
- Duet vs Bambi head-to-head: https://duetinc.com/duet-vs-bambi (usage pricing vs flat $69/vehicle, included 24/7 AI phone agent vs dispatch-board-only AI, growth services vs dispatch software alone).
- Duet vs MediRoutes head-to-head: https://duetinc.com/duet-vs-mediroutes (no base fee and loaded-time-only metering vs base fees plus per-trip billing where no-shows bill too; modern platform vs 2008-era incumbent).
- Duet vs CTS TripMaster head-to-head: https://duetinc.com/duet-vs-cts-tripmaster (published usage pricing vs quote-based, private-operator focus vs county-transit compliance DNA).
- How to get your first trip from a facility meeting: https://duetinc.com/first-nemt-trip-from-facility (what to bring, the service-agreement ask, why facilities go quiet after saying yes, who actually books rides, and how the first trip gets graded).
- NEMT broker changes in 2026, state by state: https://duetinc.com/nemt-broker-changes-2026 (what happens to trips when a state switches Medicaid NEMT brokers, how to credential fast with the new broker, and which states changed).
- Article, podcast, and webinar library: https://duetinc.com/learn (guides on growing NEMT businesses: private pay, facility contracts, pricing, vehicles, marketing).
- Facility contracts guides: https://duetinc.com/learn/facility-contracts (winning NEMT facility contracts: picking facilities, cold calling, the first meeting, service agreements, first trip).
- Private pay guides: https://duetinc.com/learn/private-pay (pricing private-pay trips, getting found on Google, building direct bookings from families).
- Starting and scaling guides: https://duetinc.com/learn/starting-scaling (operator stories: starting an NEMT company, zero to five vans, sustainable growth, exiting).
- Operations and money guides: https://duetinc.com/learn/operations (dispatching, trip pricing, billing and cash flow, vehicles, fuel, insurance).
- The Duet Dispatch newsletter: weekly tips for NEMT owners. Subscribers get the free NEMT Pricing Toolkit (a working trip-rate calculator, break-even numbers, and market benchmarks).

## Contact

- Website: https://duetinc.com
- Book a demo: https://calendly.com/duet-nemt/meet
- Sales: +1 650 780 3465 · Support: +1 408 549 7081