How To Use Duet Enterprise WebApp

Duet enterprise WebApp is designed for the enterprise accounts or clients who have purchased Duet Mobility as a Serivce (MaaS) technology platform, to monitor and manage their mobility services.

The Duet WebApp supports you in five main areas of service management – 1) monitoring the current services, 2) rider services, 3) analytics and reporting, 4) fleet management, and 5) services and account.

IMPORTANT, starting September 1, 2019, we're migrating customer supports to our Help Center on Zendesk where you can find answers to many of your questions and communicate with us directly. See you at our Help Center!

    1. To Get Started, You Will Need To


  1. 1.1 Create a user account using Duet rider app.

    If you’re a Duet contracted client, download the Duet rider app and sign up the app.

  2. 1.2 Provide your Duet account manager the email or mobile number associated with your Duet account.

    Duet will update your account to grant you the access to WebApp access. You will receive a confirmation text or email from Duet after the access is granted.

  3. 1.3 Log in your account.

    Go to the Duet enterprise WebApp, and log in your account.

  4. 2. Monitoring Current Services


    The Dashboard is the main screen where you can get the up-to-minute information of the service performance, including vehicles currently on the road, riders in transit. The information is automatically updated every few seconds.




    3. Rider Services


    The Rider Services section is where your customer support team can use to help riders book a new ride or change their existing booking.

  5. 3.1 Review the current bookings to be served, or search for a specific booking.

    On the bookings page, the table contains all the bookings for the current day (or today) and beyond. The bookings are display in the chronological order of their pickup time. You can sort the table by any column to identify a specific booking.

    Note: all the bookings of the past days can be found in the History table under Reports.

  6. 3.2 Change an existing booking.

    Currently the WebApp allows its user or admin to help riders change the pickup time and status of their existing bookings provided that the new time is a valid option.

    To edit the existing booking, identify the booking on the booking table and then click on the View/Edit icon for the booking.

    In the Booking details window, review the information. If you need to cancel this booking, then click on the Cancel this booking button.

    To edit the pickup time, click on the Change button. You will need to verify the rider’s phone number by asking the rider for the verification code that is sent to his/her phone number on file. Once the rider’s phone is verified, you will be able to edit the pickup time and then save it to update this booking.

  7. 3.3 Book a new ride for a customer.

    If you need to help a rider to book a new ride, click on the + Booking button. Follow the instruction on the screen to add the new rider to the system or identify the existing rider before helping them book a new ride.

  8. 4. Analytics & Reporting


  9. 4.1 Ridership analytics including financial information.

    The webapp provides a set of graphs to help you understand the performance of the services such as ridership, usage, trip distance and time, ride fee, etc.

    You can click on the Explanation button to review the details of each graph.

  10. 4.2 Origin and destination (O-D) map.

    You can generate an O-D map in the WebApp by clicking the Period button and selecting the time period of the data to be used for the map. The O-D map provides you an easy to understand visual of the travel pattern of the rides for the time period.

    When you zoom in or out the view, the map will dynamically recalculating the bubble size to reflecting the next level of details.

  11. 4.3 History report.

    The history table is where you can find the record of the all the bookings or rides with the pickup date as yesterday or earlier.

  12. 4.4 Generate reports.

    Click on the Print button to generate a pdf file of the graph, map or history displayed on the screen.

  13. 5. Fleet Management


    If you’re a fleet operator, you can access and use the WebApp to manage your vehicles and drivers.

  14. 5.1 Vehicle management.

    You can add, review and edit vehicles information including service status and assigned program here.

    Click on the View icon to review the vehicle information. Or click on the Edit icon to change the vehicle information.

    Note: If you suspend or dismiss a vehicle, this vehicle will not be placed on the Duet services anymore until you change its status to Active again.

    To add a new vehicle, click on + New vehicle button, and then fill out the form. For the information that you don’t have, you can enter Not available or N/A.

  15. 5.2 Driver management.

    You can use this table to record and manage the drivers who are staffed for the Duet services.

    Click on the View icon to review the driver profile. Or click on the Edit icon to change the information for this driver.

    Note: If you suspend or dismiss a driver, this driver will not be placed on the Duet services anymore until you change his or her status to Active again.

    To add a new driver, click on + New driver button, and then fill out the form. For the information that you don’t have, you can enter Not available or N/A.

  16. 6. App Tutorials


  17. 6.1 Rider app, driver app and WebApp trainings.

    You can find the app training materials under the Training section.

  18. 7. Services & Account


  19. 7.1 Service program.

    You can go to the Services screen to review the current service program information such as location, operating hours and mobility assistance support.

  20. 7.2 Account management.

    The Account management screen contains the admin team who have the access to the WebApp and manage the Duet services.

  21. If your question is not answered here, please contact us at ride@duetinc.com.