TETON RIDESHARE

Teton Rideshare Program


We're partnering with a non-profit organization in Jackson, WY to bring the Teton Rideshare Program to all commuters in the Teton region across Idaho and Wyoming. The program is a non-profit initiative supported by Friends of Pathways, 1% For The Tetons, businesses and communities in the area such as Teton Village Association.


The mission of Teton Rideshare The program is set up to promote carpooling among commuters to effectively reduce traffic congestion in the region, commute cost to individuals, protect the land and wildlife, and reduce carbon emission.


How does the program work? The program is built upon the Duet mobile carpooling application, and provides support to residents in the Teton area. Duet is designed specifically for commute use. It uses a dynamic matching approach, i.e., schedule your carpool to and from work separately, and pairs you with the best available match for each commute. Duet makes its member network completely transparent to users to provide a sense of comfort and safety.


How do I get started? If you're interested in participating in the program, please go to Teton Rideshare or Duet websites to download the Duet mobile app on iPhone or Android. Start scheduling carpools now!


How does Duet work? To learn more about Duet or how to use the app, check out its tutorials, FAQs and its main website.


What do you need to know about Duet carpools?

Designed for commuters specifically, Duet lets you schedule carpools and coordinate with others to complete the carpool. It supports carpool arrangements in a rolling two-day period - today and tomorrow, and offers scheduling windows from 6:00am to 10:00am for morning commute and from 4:00pm to 9:00pm for afternoon commute. We are also working on expanding these windows soon to accommodate different commute schedules.

To provide the best combination of flexibility, convenience and high match rate, we ask our members to

1. Schedule in advance - Submit your carpool request at least two hours before your desired departure time, and the earlier, the better. We need time to source and match commuters. The more time you give us, the better chance we can pair you with another commuter;

2. Schedule each commute separately - this way you can choose different departure times if needed. Even though most of us have a "regular" schedule, it's still paramount to have the flexibility to fine tune this schedule from day to day, to avoid no show or being late. We want to provie you such a flexibility so that carpooling can fit into your routine seamlessly;

3. Keep scheduling - we may not be bale to find matches for you everytime you schedule a carpool especially in our initial launch phase because our commuter network is still growing. However we do encourage you to keep trying and stay active in the network. Staying active is very important for improving the match rate over time. Plus there is absolutely no fees or charges for scheduling;

4. Be patient - after you schedule a carpool, you won't be hearing from us right away because it takes time to source and match users with the same or similar commute. To reduce your inbox traffic, we don't send you any status report in the interim. However you will receive a confirmation email and text message from us once you're matched with someone. If you don't hear from us, that means we're still working on it. If we can't find a match, we set your carpool request to be expired automatically one hour before the departure time so that you won't be caught with a last-minute surprise.

Still have questions? If your question is not answered here, please contact us at tetonrideshare@gmail.com.

Help us grow the Teton commuter network! We need to build the critical mass to make this program more meaningful to commuters in the area. You can help us grow the network and it's easy! Please spread the word by sharing the program's websites, Facebook page with your friends, families and coworkers.

Visit us on: www.tetonrideshare.com

Like us on Facebook: www.facebook.com/tetonrideshare and www.facebook.com/duetride

Message/text us on Facebook Messenger: find and message to @duetride

Tweet us on Twitter: @duetride

Email us at: tetonrideshare@gmail.com

See you on the road!

PROMOTION

(January 1, 2017 – CURRENT)

Teton Rideshare is here! We're pleased to work with the Teton Village Association to provide you carpool incentives if you are commuting to Teton Village - 50% discount of your carpool fee if you take a passenger taking a Duet carpool, and 50% additional reimbursement if you are a driver giving others a ride.


Promotion terms are subjected to change without any advanced notification. Grab them now! Note: we will honor these terms to all the carpools scheduled on or before the date of our next change.

END OF DOCUMENT

HOW DO I USE DUET?

Welcome to Duet, a trusted community for sharing your commute and more!

Now you have your own Duet account. What's next?



  1. To schedule a carpool

    You can schedule a carpool in one of two ways – by creating your own carpool or joining an available one.

    Tap "Schedule a carpool"

    The home screen shows your Duet community or network on the map – the commuters with a similar commute to yours, whom you may ride with soon.

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    Pick a commute

    We currently support four commutes – today morning from home to work, today afternoon from work to home, tomorrow morning and tomorrow afternoon.


    Pick a commute. Once inside a commute, you can either create a new carpool of your own or join an available carpool if other members have offered them.


    Note: Android and iOS versions have a slightly different design.

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    Create a new carpool

    If you see a new carpool card like this one, tap "Take the wheel" to drive and get reimbursed, or "Grab a seat" to ride.


    Once you request it, we will search and try to find another member to join your carpool. You will be notified as soon as we find one. We will stop searching one hour before your departure time. No message is sent to you if we can't find anyone for you.

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    or join an available carpool

    If you see an available carpool requests like this one, great! You can swipe (iOS) or scroll (Android) to review the different requests and choose to join one. You will be notified as soon as your carpool is confirmed with both a driver and a passenger.


    If none fits your schedule, you can request one using the new carpool card at the end.

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    View your confirmed carpool

    Once your carpool is confirmed or closed, it will be displayed on the home screen. Tap on it to go to the confirmed carpool screen to coordinate the pickup.

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  2. To verify your email, phone, Facebook or LinkedIn account?

    To provide a safe and comfortable platform, we ask our members to perform certain verifications such as verifying your email, phone number, Facebook and / or LinkedIn account. To add verifications:

    Tap Menu

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    Tap your profile photo

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    Tap "Verifications"

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    Tap a selection to verify

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  3. I don't see the "Schedule a carpool" button. I only see the invitations in my app.

    If you see the screen below, it is because we've yet to find other members with a similar commute to yours, and hence we hide the "Schedule a carpool" button.

    Since our community is growing fast, please come back to check again. We will also inform you when such a member joins our community. Meanwhile please invite friends, coworkers and contacts to join Duet to help us grow the community.

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  4. Now that I have someone to carpool with, what's next?

    Once you join someone's carpool or another member joins yours, this carpool is fully confirmed, what we call a "closed carpool". You are able to see all your confirmed carpools and their status on the app's home screen.

    Tap "Pickup complete"

    This button is the most important record of your carpool. Use it to confirm that you have met your carpool partner, and have started this carpool or completed it successfully.


    Note: All departure times are local to the pickup location. Any update to the locations of your commute will NOT be used in your existing carpools.

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  5. How do I contact my carpool partner about the ride

    The app provides you several ways to contact the other member and communicate to coordinate the ride. Good and clear communication is instrumental to success. So use these tools and keep the other member updated.

    Note: Please use the app features to cancel your carpool or make a No Show claim. We will only use these records to make any fee adjustments. We do NOT track your chats, phone or location in the app, and neither can we use them for fee adjustment or dispute resolution.

    In-app chat to message

    Send messages in real-time

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    Call

    Reach the other member by phone

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    Quick status share

    Send a pickup status update by one tap

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  6. How do I cancel my carpool request

    You can cancel your carpool request anytime free of charge. We do urge our members, if need be, to cancel their requests as soon as possible. If you don't cancel your request, then you're at risk that another member joins your carpool, and hence your cancellation will upset this member. If this happens, you will be subjected to the terms of our cancellation and no show policies for the confirmed carpools.

    Find your carpool request

    Choose the corresponding commute, and swipe (iOS) or scroll (Android) to find your request.

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    Tap "Cancel your request"

    Once you find your carpool request, tap your photo to call out the cancellation option. You can cancel your request anytime free of charge.

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  7. How do I cancel my confirmed carpool or make a No Show claim if my carpool partner didn't show up

    Cancelling a confirmed carpool will impose stress on the other member. Please be thoughtful and considerate when you cancel your confirmed carpool(s).

    However, surprises do happen, so you are able to cancel your carpool or make a claim of No Show on your carpool partner in the app. If you have to do so, please review our cancellation and no show policies first.

    Note: Cancellation and no show have to be claimed in the app using their respective function in order to be factored into the fee adjustment. We do NOT track your chats, phone or location in the app, and neither can we use them for fee adjustment or dispute resolution.

    To cancel or claim a No Show,

    Tap the carpool icon

    All your confirmed carpools are displayed on the home screen. Tap the one that you want to cancel.

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    Tap the "..." icon

    Tap the More Selections icon to call out the cancellation and no show selections.

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    Select "Cancel" or "No Show"

    Pick your selection, i.e., cancel this carpool or claim the other member as a "no show".

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  8. How do I find and review Duet's Cancellation and No Show Policies

    Go to our legal webpage and tap the Cancellation Policy tab.

  9. How do I review my carpool fee or reimbursement

    You can find your carpool fee and reimbursement in your Duet profile as well as in the carpool scheduling form. Depending on who will ride with you and your shared route, your fee or reimbursement can be slightly different. That's why we provide you a range for each in your Duet profile, but a specific value at the time of scheduling.

    Tap "Menu"

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    Tap your profile photo

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    Scroll to "REIMBURSEMENT & FEE"

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  10. How do I redeem my Duet points or cash out my cash balance

    You can redeem your Duet points or cash out your cash balance anytime. Minimum number or amount may apply. Please review more information in our Frequently Asked Questions under FEES & REIMBURSEMENT, and our Terms of Service.

    Tap "Menu"

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    Tap "Balance & History"

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    Tap "Cash" or "Duet Points"

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    Tap "Cash out"

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    Tap "Send" & we will process it

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  11. I have a question and want to contact Duet?

    Note: All carpool completion, cancellation and no show claims must be made using your Duet mobile application. We will NOT take your email as a record in our consideration of the final status of your carpool.

    Tap "Menu"

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    Tap "Contact us" to email us

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    Still have questions? Please check out our Frequently Asked Questions (FAQs).