1. What information do we collect from you?
In order for us to provide you with the services that may be of interest to you, we may ask you for certain categories of information about you (collectively, "Personal Information"), such as your first name, last name, email address, mobile number, profile picture, vehicle picture, addresses or location information related to your commute, your commute schedule and preferences, as well as the dates and times that you would like to carpool with another user. The information that you submit or that we collect, that is not Personal Information, may include, but is not limited to, your gender, age/birth date, current location information, browsing/searching/registration history information, your friend list if you choose to connect your social network account, such as Facebook, with your Duet account, as well as the information that you provide to us in our user surveys that are sent out periodically. We host user communication in the in-app chat feature of our mobile applications on our server.
Please be aware that we require that all users of Duet be at least 22 years old.
2. How do we use the information collected?
We use the information collected to serve you in four primary ways – to help you find other users who are geographically close to you, to match commute schedules, to contact the users that you would like to carpool with, and to communicate with other users to arrange a carpool.
We use your Personal Information that you submitted when signing up for an account to send you an activation code or link through text message for you to activate your account, as well as a welcome email for you to verify your account. We will communicate with you by email, phone, or text message to address your questions, provide our support to you, and keep you updated regarding our services.
We use the addresses or location information and commute schedules that you and other users submitted to construct a user community for each user. In addition, we will disclose certain parts of your Personal Information to other users in your community to help users arrange carpools among themselves. The information that we disclose is your first name, the first initial of your last name, your profile photo and vehicle photo, your commute locations and schedules as well as the verifications you provide to us. When you either offer a ride to or request a ride from another user in Duet applications, we will send an email message and an in-app chat message in our mobile application on behalf of you to this user. The email will include basic information about you and your commute to help the recipient user evaluate whether he or she can carpool with you, and to allow the recipient user to respond to you with his or her decision. Your information in this email includes your first name, the first initial of your last name, profile photo, verification status, and the names of the cities of your two commute locations, your commute schedule and your suggested carpool date. The in-app chat message will include the carpool date that you select. By using the option of offering or requesting a ride in the Duet applications, you have given us your consent to share the aforementioned information of yours with the Duet user whom you select to carpool with.
We may review, scan, or analyze your communications with other users exchanged via our mobile applications for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research and customer support purposes.
We will not review, scan, or analyze your communications for sending third-party marketing messages to you. We will also not sell these reviews or analyses of communications to third parties. We will also use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using our mobile applications, you consent that the Company, in its sole discretion, may review, scan, analyze, and store your communications, whether done manually or through automated means.
We use your demographic information such as gender and age for our own analytics.
We use your browsing, searching and registration history information for our own analytical purposes to help us better understand our users and improve our services.
We will not share your information with any third parties without your consent. However we reserve our right to share the aggregated user information, with identifiable user personal information redacted, with the third parties that we deem both appropriate and necessary for receiving these aggregated data.
3. How do you edit your information?
You're responsible for maintaining the accuracy of the information that you submit to us, such as your contact information, photos, commute locations and schedules provided as part of account sign-up. We provide you with the ability to access your account and edit your information anytime in your account if your information changes.
4. Opt-Out and Cancellation of Account
We provide you with the opportunity to opt out of receiving communications from us. We also provide you with the option of canceling your account with us if you no longer desire to use our services. If you decide to cancel your account, please contact us through email@example.com.
5. Information Retention
We will retain the information that you submitted to us and that we collected from you for as long as your Duet account is active and as needed to provide you with services. Even after you account is cancelled, we will retain your information (including both personal and usage information) as needed to comply with our legal and regulatory obligations, to investigate or prevent fraud and other inappropriate activities, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as we deem necessary for us to provide our services effectively, but our use of the anonymized data will be solely for analytical purposes.
6. Social Media
7. Data Security
The information we collect is securely stored within our database that is serviced by Parse.com. You can review Parse's security policy at www.parse.com/about/security. However, as effective as the security technology and approaches are, no security system is impenetrable. We recommend that you do not disclose your password to anyone.
8. Contacting Duet
If you have any questions about this privacy statement, the practices of the Company, or your dealings with the Company, you may contact us at firstname.lastname@example.org.
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