3 MAGIC NUMBERS TO KNOW
Schedule your next carpool at least two hours before your desired departure time. Of course, the earlier you schedule your carpool, the better chance that someone will join you.
Any offer in the Carpool Queue automatically expires an hour before its departure time if no one joins it. That means if you create a new carpool offer, you will have at least one-hour advance notice of whether someone joins your carpool.
We use the 1-Confirmation process - you only need to confirm your carpool once. It is the most efficient process. This means that after you create a new carpool offer, you will be notified as soon as another Duet member joins your carpool. You do NOT need to accept or approve it again. Rest assured that we only permit the members of your Duet community to join you.
Note: All departure times are local to the pickup locations.
Please turn on your preferred notification method(s) -- in-app messaging, push notifications in your device, and email -- so that you don't miss a beat. No spam, period!
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(December 1, 2016 – CURRENT)
Cash redeemable Duet points: You will get Duet points for each carpool that you schedule and you choose to drive, or one Duet point if you choose to be the passenger. It doesn't matter whether another member joins your carpool or not. We will offer awards to members based on their points. Stay tuned for our annoucement!
Driver reimbursement: You will be reimbursed for driving a Duet carpool. You can review the reimbursement amount in the app before you schedule or confirm your carpool. You can also find the amount in your Duet account profile. Moreover you can cash out your reimbursement balance anytime.
Eligibility: All offers and carpools have to be created or scheduled using Duet 2.0 or a later version. Cancellation or No Show is not eligible for either reimbursement or points. Please review our cancellation policy for the details. Currently, only carpools with commute distances in the U.S. are qualified for the promotion.
Valid period: Promotion terms are subjected to change without prior notification. However the changes will only be applied to the new carpools. Your existing balances of points and reimbursement from the past carpools will still be under the promotion terms under which they were created.
Fraud prevention:The Company reserves the right to decline issuing points or reimbursements to members whose usages of the app are deemed to be fraudulent by the Company.
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HOW DO I USE DUET?
Welcome to Duet, a trusted community for sharing your commute and more!
Now you have your own Duet account. What's next?
To schedule a carpool
You can schedule a carpool in one of two ways – by creating your own carpool or joining an available one.
To verify your email, phone, Facebook or LinkedIn account?
To provide a safe and comfortable platform, we ask our members to perform certain verifications such as verifying your email, phone number, Facebook and / or LinkedIn account. To add verifications:
I don't see the "Schedule a carpool" button. I only see the invitations in my app.
If you see the screen below, it is because we've yet to find other members with a similar commute to yours, and hence we hide the "Schedule a carpool" button.
Since our community is growing fast, please come back to check again. We will also inform you when such a member joins our community. Meanwhile please invite friends, coworkers and contacts to join Duet to help us grow the community.
Now that I have someone to carpool with, what's next?
Once you join someone's carpool or another member joins yours, this carpool is fully confirmed, what we call a "closed carpool". You are able to see all your confirmed carpools and their status on the app's home screen.
How do I contact my carpool partner about the ride
The app provides you several ways to contact the other member and communicate to coordinate the ride. Good and clear communication is instrumental to success. So use these tools and keep the other member updated.
Note: Please use the app features to cancel your carpool or make a No Show claim. We will only use these records to make any fee adjustments. We do NOT track your chats, phone or location in the app, and neither can we use them for fee adjustment or dispute resolution.
How do I cancel my carpool request
You can cancel your carpool request anytime free of charge. We do urge our members, if need be, to cancel their requests as soon as possible. If you don't cancel your request, then you're at risk that another member joins your carpool, and hence your cancellation will upset this member. If this happens, you will be subjected to the terms of our cancellation and no show policies for the confirmed carpools.
How do I cancel my confirmed carpool or make a No Show claim if my carpool partner didn't show up
Cancelling a confirmed carpool will impose stress on the other member. Please be thoughtful and considerate when you cancel your confirmed carpool(s).
However, surprises do happen, so you are able to cancel your carpool or make a claim of No Show on your carpool partner in the app. If you have to do so, please review our cancellation and no show policies first.
Note: Cancellation and no show have to be claimed in the app using their respective function in order to be factored into the fee adjustment. We do NOT track your chats, phone or location in the app, and neither can we use them for fee adjustment or dispute resolution.
To cancel or claim a No Show,
- How do I find and review Duet's Cancellation and No Show Policies
How do I review my carpool fee or reimbursement
You can find your carpool fee and reimbursement in your Duet profile as well as in the carpool scheduling form. Depending on who will ride with you and your shared route, your fee or reimbursement can be slightly different. That's why we provide you a range for each in your Duet profile, but a specific value at the time of scheduling.
How do I redeem my Duet points or cash out my cash balance
You can redeem your Duet points or cash out your cash balance anytime. Minimum number or amount may apply. Please review more information in our Frequently Asked Questions under FEES & REIMBURSEMENT, and our Terms of Service.
I have a question and want to contact Duet?
Note: All carpool completion, cancellation and no show claims must be made using your Duet mobile application. We will NOT take your email as a record in our consideration of the final status of your carpool.
Still have questions? Please check out our Frequently Asked Questions (FAQs).